Hospice RN Admissions/Intake Manager

Hospice of Virginia is hiring a RN Admissions/Intake Manager to support their Richmond office. Come join our compassionate growing team of professional clinicians who make a difference in the lives of patients and families facing end of life journey. We offer comprehensive benefits including a generous PTO program, 401K plus match, and competitive salaries.

Shift Information: Monday-Friday 8a-5p

What We offer:

• Great culture and team atmosphere
• Comprehensive benefits effective the first of the month
• 401(k) retirement plan with a generous company match
• Generous time off accruals
• Paid holidays
• Mileage reimbursement
• Tuition Reimbursement
• Employee Referral Program
• Hospice Certification benefit and salary increase
• Merit Increases
• Employee Discount Programs

What You’ll Do:

• Owns admission availability and ensures admission visit availability meets referral volume and conversion metrics.
• Backup for admissions when necessary
• Monitors, analyzes, and collaborates with the intake team to improve inquiry to start of care timeliness and effectiveness of scheduled appointment
• Responsible for oversight of intake and referral processing services
• Arrange info sessions with new referrals and step in when team is unavailable
• Insure smooth discharge from hospital/admission process
• Assists the Executive Director with reporting and presentation of key metrics related to all aspects of admission outcomes
• Provides clinical guidance, as needed, to the Admission Team RNs with complex cases and situations
• Ensures compliance with all areas of federal, state, and local laws and regulations as well as ACHC accreditation standards, Conditions of Participation, and the organization’s standards of care, policies and procedures
• Communicates with the appropriate physician(s) regarding the patient’s condition, incorporating hospice expertise
• Implements physician’s orders by documenting and communicating to staff, patient/caregiver or facility
• Utilizes appropriate resource services (ambulance, IV therapy, DME, inpatient facilities, and appropriate agencies) to implement orders
• Insuring DME/supplies/medications ordered for patient diagnosis
• Supports and assures that clinical documents meet the organization’s patient care and reimbursement regulatory standards
• Evaluates the effectiveness of daily schedules and assignments of the Admission Team RNs and Intake Coordinators
• Assists the Executive Director in assessing the need for new staff and to recruit, interview, make hiring decisions and orient
• Identifies opportunities to improve delays in care, admission related internal communication, admission/intake process, and make appropriate recommendations to Executive Director
• Holds, at minimum, quarterly staffing meetings to review key performance indicators, quality scores and discuss organization and/or team updates
• Achieves expected productivity standard as defined by the organization
• Perform other duties as assigned.

Qualifications:

• Possession of a current license to practice as a registered professional nurse in the state.
• A minimum of 3 years hospice nursing experience and 1 year of management experience is required
• Demonstrated ability to effectively direct a variety of personnel and utilize mentoring and motivational skills
• Demonstrated administrative ability including knowledge of health care policies and program responsibilities
• Valid driver’s license and proof of insurance is required
• Must possess current CPR Certification
• Ability to complete necessary documentation appropriately, legibly and timely
• Excellent oral and written communication skills
• Ability to multi-task under tight deadlines
• Strong communication skills and interpersonal skills